Please read carefully before placing your order as by shopping with Nikkou Store, you are agreeing to the following terms and conditions in accordance with the ACCC guidelines. 

We have purpose built our Casuarina and Brisbane stores to allow our customers the opportunity to see and try our garments on in person before purchasing. With purchases made in either of our Nikkou Store's we do not offer refunds on goods due to change of mind. We would be more than happy for you to return your item for an exchange or credit note. Please note that this must be returned to us within 10 days from the date of purchase in order for us to process either your exchange or credit note.  

The item/s must be in original condition, with all tags remaining in place, including hygiene seal. Due to hygiene reasons jewellery and lingerie may not be returned unless in the circumstance that the item is faulty beyond repair where we will endeavour to exchange for a replacement or credit note. Item/s must not have been worn, washed or altered in any way.  

Please read carefully before placing your order as by shopping with Nikkou Store, you are agreeing to the following terms and conditions in accordance with the ACCC guidelines. 

Nikkou Store will happily accommodate the following return options for all online orders purchased at full price. Please note that you must be in contact with us and have returned the item within 7 days of receiving your online order. The item/s must be in original condition, with all tags remaining in place, including hygiene seal. Due to hygiene reasons jewellery and lingerie may not be returned unless in the circumstance that the item is faulty beyond repair where we will endeavour to exchange for a replacement or credit note. Item/s must not have been worn, washed or altered in any way. Beauty and wellness products are only able to be returned provided the security seal is intact and not damaged in anyway.

Credit note and Exchange 

If you adhere to the above guidelines and wish to return your order for a credit note or exchange we will offer you free shipping for the return item. Please send us an email at customer@nikkoustore.com and we will send you a returns label to attach to your parcel. You can lodge this at your nearest post office or drop in any red post box free of charge. Please allow 1-3 days for us to process this once it has been received back into store. Credit notes are valid for 12 months and will be issued as an online gift card to be used via our online store only. You will be emailed a unique code to enter upon checkout. For exchanges, we will hold your exchange item until your return has been received. We will be in touch with you to send out your replacement, please note shipping fee’s may apply. 

Requesting a refund 

If you adhere to the above guidelines a refund is possible where purchases have been made at full price, meaning no discounts have been applied. A refund excludes any purchases made using loyalty discounts, credit notes or gift vouchers. Refunds are also excluded for any purchases made via Afterpay.  If you received free shipping on your original order a $10 processing fee will be deducted from your refund to cover any shipping and handling expenses. You will also be required to return the item at your own cost. If you pay with your PayPal account they may be able to refund your return shipping costs – this includes up to $45 per return and 8 returns each year. For more information click here. Sale items including where a discount code has been applied cannot be returned for a refund. Items reduced to 50% or more off are final sale and cannot be returned. 

1 - Please email us at customer@nikkoustore.com  with your name, order number and item/s you wish to return. Please also disclosure whether your would like to exchange for another item/s or credit note. Our customer service team will allocate a returns authorisation (ra) number for you and provide you with all the details you need.

2 - If you adhere to the above guidelines and wish to return your order for a credit note or exchange we will offer you free shipping for the return item. Please send us an email at customer@nikkoustore.com and we will send you a returns label to attach to your parcel. 

3 - The shipping costs incurred for returning item/s to Nikkou store for a refund are at your own expense. Please note Nikkou store is not responsible or accountable for the loss of garments being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

For faulty garments please email customer@nikkoustore.com with clear images of the fault, your order number and all details so that we can arrange for the faulty item/s to be repaired or replaced as soon as possible. If your order arrives damaged please don't remove from the packaging and send us imagery of the parcel. You will need to return items with all tags in place. We will send you a returns label to attach to your parcel. You can lodge this at your nearest post office or drop in any red post box free of charge. 

We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued. If the manufacturer deems your item faulty, then your refund will be processed (please allow 1 week processing time). Shipping costs are non-refundable. 

Within Australia
Standard shipping via auspost 
-  Free on orders over $75 spend 
- $8 flat rate for orders under $75

Express shipping via auspost 
-  Free on orders over $200 spend 
- express shipping via auspost - $10 flat rate

New Zealand 
International standard via auspost - $15 flat rate 

International
International standard via auspost - $25.00
International express via auspost  - $40.00

*Note that all product prices indicated and payments made on this site are in Australian dollar currency.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We ship to New Zealand, USA, Canada, Asia pacific, UK & selected European or countries using Australia post pack & track international. 

Deliveries are sent during normal business hours between Monday and Friday, 9-4pm. Purchases made on weekends and public holidays will be processed on the following working business day. 

Please allow 7-21 days to receive your parcel for standard shipping.

A tracking number will be sent to you upon payment so that you can track the delivery of your goods. pack and track shipping does not have a signature on delivery option, so please ensure all delivery premises are secure. 

If your desired shipping country is not listed above, please contact customer@nikkoustore.com to discuss alternate shipping options.

Please note: when orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.

Unfortunately, Nikkou store cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.

Orders places before 2pm will be shipped on the same day. Orders placed after 2pm will be dispatched where possible on the next working day. You will receive a shipping confirmation email as soon as your order leaves Nikkou Store. 

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Afterpay lets you buy what you want today, receive it right away and pay for it over four equal fortnightly instalments interest free.

Shop online at Nikkou Store like you usually would and select Afterpay as your payment method at checkout. You will be redirected to the Afterpay site where you can register or log in to complete your purchase. simple! We will ship your order out as soon as you complete the purchase as per our normal shipping terms.