Please read carefully before placing your order as by shopping with Nikkou Store, you are agreeing to the following terms and conditions in accordance with the ACCC guidelines. We have purposely built our stores to offer our customers the opportunity to see and try our garments on in person before purchasing. In both our Brisbane and Casuarina stores we do not offer refunds on goods due to change of mind. This also applies to any phone orders. We are more than happy for you to bring any items purchased in store for an exchange or credit note ONLY.

The item/s must be in original condition, with all tags remaining in place - including hygiene seal. Due to hygiene reasons jewellery and lingerie may not be returned unless in the circumstance that the item is faulty beyond repair where we will endeavour to exchange for a replacement or credit note. Item/s must not have been worn, washed or altered in any way.  

Items must be brought into store within 10 days from the date of purchase in order for us to either process an exchange or credit note.

Please read carefully before placing your order as by shopping with Nikkou Store, you are agreeing to the following terms and conditions in accordance with the ACCC guidelines. When processing an online return please use our returns portal located here to submit your return request. Nikkou Store will happily accomodate the following return options for all online orders purchased at full price.

The item/s must be in original condition, with all tags remaining in place, including hygiene seal. Due to hygiene reasons jewellery and lingerie may not be returned unless in the circumstance that the item is faulty beyond repair where we will endeavour to exchange for a replacement or credit note. Item/s must not have been worn, washed or altered in any way. Beauty and wellness products are only able to be returned provided the security seal is intact and not damaged in anyway.

You must be in contact with us and have shipped the item/s back to one of our stores within 7 days of receiving your online order.

1. CREDIT NOTE/EXCHANGE

If you adhere to the above guidelines and wish to return your item/s for an exchange we will offer free shipping on exchanged item/s shipped back to you. We will hold your exchange item/s aside until your return has been delivered back to us in-store. We will be in touch with you to send out your replacement and you will be notified via AusPost tracking when item/s exchanged are on there way back to you. Please allow 1-3 days for us to process this once it has been received back in store.

Credit notes are valid for 12 months and will be issued as an online gift card. Credit notes can be used via our online store only. You will be emailed a unique code to enter upon checkout.

Did we mention - we will issue you 110% of your purchase amount (excluding shipping) upon returning your items if you opt for a credit note over a refund.

Further instructions including selecting your exchange item will be given once your return has been approved via our Returns Portal.

2. REFUND

If you adhere to the above guidelines we will issue a refund where purchased item/s have been made at full price only, meaning no discounts, promo's, credit notes, gift vouchers or loyalty dollars have been applied at checkout. We do NOT offer refunds on purchases made via AfterPay.

A $15 processing fee will be deducted from your refund to cover any shipping, handling expenses, packaging and processing fees. You will also be required to return the item/s at your own cost.

If you pay via your PayPal account PayPal may be able to refund your return shipping costs. For more information click here. Further instructions will be given once your return has been approved via our Returns Portal.

3. Items reduced to 50% or more off are FINAL SALE and cannot be returned for refund/credit or exchange.

Please use our returns portal located here to submit your return request.

For faulty garments please get in touch with us ASAP via our returns portal located here, phone or email us at  customer@nikkoustore.com with clear images of the fault, your order number and any other details so that we can arrange for the faulty item/s to be repaired or replaced as soon as possible.

If your order arrives damaged please don't remove from the packaging and send us imagery of the parcel. You will need to return items with all tags in place.

You will need to return the product to us at your own cost .

We will then send your item to the manufacture for them to assess the fault . Once assessed, we will provide a full credit note onto your instore account. Online purchases are only offered a refund subject to a repair or replacement from the manufacturer being available.

If you believe your item is faulty, you will need to pop into one of our stores with your item . We will then send your item to the manufacture for them to assess the fault .

Once assessed, we will provide a full credit note onto your instore account. Online purchases are only offered a refund subject to a repair or replacment from the manufacturer being available.

A 12 month warranty covers your item/s purchased from the date of purchase by the business. This excludes the time purchased by the customer.

You can read more about the ACCC guidelines here .

Sorry! Mistakes happen, perhaps we missed our coffee this morning, however we do sincerely apologise for the inconvenience caused with incorrect orders being sent.

Please get in touch with us ASAP via our returns portal located here, phone or email us at customer@nikkoustore.com with what you may have received by accident.

If you receive an incorrect order we will endeavour to send out the correct item where possible and include a pre-paid return satchel for you to send back the original item/s sent to you. Please lodge this at your nearest post office or drop in any red post box free of charge. 

Within Australia

Please Note: Express Post remains our fastest postal service, but our next-business-day guarantee is currently suspended. 

We offer FREE express shipping on orders over $200.

FOR ORDERS UNDER $200:
- Express shipping via AusPost $15 flat rate fee
- Standard shipping via AusPost $10 flat rate fee 

NEW ZEALAND:
- International standard via AusPost - $20 flat rate 

INTERNATIONAL:
- International standard via AusPost - $30
- International express via AusPost  - $50

PLEASE NOTE: All product prices indicated and payments made on this site are in Australian dollar currency.

YES - We have recently reverted back to asking Australia Post to request a signature for your package to ensure it arrives safe and sound. We include insurance of up to $150 for all packages. Please ensure to include your email or mobile phone number with your order details and Australia Post will message you with safe drop options closer to delivery.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We ship to New Zealand, USA, Canada, Asia Pacific, UK & selected European countries which have access to Australia Post pack & track international. 

Deliveries are sent during Monday to Friday, 9-4pm. Purchases made on weekends and public holidays will be processed on the following working weekday. 

Please allow 7-21 business days to receive your parcel via standard shipping.

Upon placing your order, a tracking number will be sent to you to follow the delivery of your goods. Pack and track shipping does not require a signature upon delivery option, so please ensure all delivery premises are secure. 

If your desired shipping country is not listed above, please contact customer@nikkoustore.com to discuss alternate shipping options.

*Please note when orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates. 

Unfortunately, Nikkou Store cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.

Orders placed before 2pm will be shipped on the same day. Orders placed after 2pm will be dispatched where possible on the next working day. You will receive a shipping confirmation email as soon as your order leaves Nikkou Store. 

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use Australia Post for all standard, express and international deliveries.